Partner spotlight – Service Geeni

At Service Geeni, we believe that exceptional service management should be intuitive, efficient, and seamlessly integrated with the rest of your business. That’s why we’re thrilled to announce our partnership with NexSys, which will enable full integration with the powerful SYSPRO ERP platform. This collaboration represents a significant step forward in our mission to streamline service operations for businesses across various industries.

With our latest updates, including a revamped desktop interface and a completely reimagined mobile app, Service Geeni is more capable than ever. Whether you’re looking to automate scheduling, optimise routes, or enhance data insights, we provide the tools you need to succeed.

Why Service Geeni?

Service Geeni stands out as an all-in-one service management solution, offering a host of innovative features designed to transform your operations. Here’s what makes us the ultimate choice:

1. Intelligent Scheduling & Route Optimisation

Say goodbye to manual scheduling headaches. Service Geeni uses AI-driven algorithms to allocate tasks based on engineer availability, skillsets, and proximity. This approach reduces travel time, cuts costs, and ensures faster response times for your clients.

2. Planned Preventative Maintenance (PPM)

Keep downtime to a minimum with PPM. By scheduling regular maintenance in advance, you can avoid unexpected breakdowns, improve asset lifespan, and save on costly emergency repairs.

3. Advanced On-Site Data Capture

Our platform enables engineers to capture real-time data, including annotated photos and video, during site visits. From work completion reports to parts used, everything is recorded digitally, ensuring accuracy and accountability.

4. Feature-Rich Mobile Engineer App

The newly updated mobile app offers an intuitive interface, smarter navigation, and tools that empower engineers in the field. Real-time updates, task management, and offline functionality ensure your team is always equipped to deliver their best.

5. Full ERP Integration

Service Geeni will seamlessly connect with SYSPRO, centralising your operations for improved efficiency. Real-time data exchange eliminates silos, providing complete visibility across service, inventory, and financial workflows.

6. Actionable Data Insights

Make informed decisions with our business intelligence tools. Customisable dashboards track key performance indicators (KPIs) like SLA compliance, first-time fix rates, and financial metrics, helping you identify opportunities for improvement.

7. Service Contract Management & Billing

Simplify contract renewals, invoicing, and payment tracking. Our system keeps you organised while ensuring accurate billing processes.

8. Multi-Location Management

Whether you operate locally or across multiple sites and regions, Service Geeni makes managing operations effortless.

Solving Common Industry Pain Points

Service Geeni isn’t just about features; it’s about delivering solutions to everyday challenges.

• Challenge: Inefficient Scheduling
Manual scheduling often leads to overlaps, delays, or missed appointments.
Solution: Intelligent scheduling ensures the right engineer is allocated to the right job, every time, based on availability, skillset, and proximity. Additionally, it factors in priority levels, like emergency repairs, to ensure urgent tasks are addressed promptly. This automation reduces human error and frees up valuable time for your team, allowing them to focus on other important tasks.

• Challenge: High Equipment Downtime
Unexpected equipment failures disrupt operations and lead to unhappy customers.
Solution: In addition to Planned Preventative Maintenance (PPM), Service Geeni offers robust asset management tools that track the condition, usage, and service history of equipment in real time. Alerts notify you when assets are nearing critical thresholds, enabling repairs before a breakdown occurs. This combination of data-driven insights and proactive maintenance minimises downtime and enhances asset reliability.

• Challenge: Lack of Visibility
Field operations can feel disconnected from the office.
Solution: Service Geeni’s mobile app and on-site data capture features provide instant updates on job status, location, and time spent on-site. This transparency bridges the gap between field engineers and office staff, giving managers real-time visibility of operations. Customisable dashboards allow you to monitor KPIs, ensuring every part of the business is aligned and performing optimally.

• Challenge: Disconnected Systems
Silos between service, inventory, and finance systems create inefficiencies.
Solution: Integration with SYSPRO ERP will create a unified ecosystem where data flows seamlessly across departments. For example, job completion data automatically updates inventory levels, ensuring accurate stock management, while invoicing is triggered without manual input. This streamlined workflow reduces errors, saves time, and improves overall operational efficiency.

New UI/UX Enhancements for Desktop Users

We’ve recently introduced a redesigned desktop interface to make your workday smoother. Here’s what you can expect:
• Easier on the Eye: A refreshed colour palette reduces eye strain, while a decluttered design promotes focus.
• Easier to Read: Increased font sizes and contrast improve accessibility for all users.
• Easier to Navigate: A redesigned left-hand menu with hover-over sub-modules helps you find what you need faster.
• Easier to Understand: Simplified module names and actionable messages ensure clarity.
• Easier to Customise: A new Favourites section provides quick access to frequently used modules and actions.

These updates are designed with you in mind, ensuring an intuitive, pleasant experience every time you log in.

Mobile App: Smarter, Faster, and More Efficient

Our updated mobile app takes field service management to the next level with a host of new features:

1. Improved Navigation: The navigation bar is now at the bottom of the screen for easy, one-handed access.
2. Redesigned Jobs Page: Clean job cards and a KPI bar offer a clear snapshot of your tasks.
3. Updated Diary Interface: Flexible views and quick job creation improve scheduling.
4. Streamlined Notifications: All notifications are now centralised under one icon for easy management.
5. Enhanced Job Details: Collapsible sections reduce scrolling, making it easier to focus on key information.
6. Consolidated Work Done Tab: Log parts, labour, and job details all in one place.
7. Simplified Parts Management: Adding and managing parts has never been more straightforward.

Every update is aimed at saving time and reducing the effort required to get the job done, helping your engineers deliver exceptional service every step of the way.

Integration with SYSPRO ERP and More

The partnership with NexSys will enable seamless integration with SYSPRO ERP, providing:

• Real-Time Data Sharing: Keep inventory, finance, and service teams aligned.
• Streamlined Operations: Automate workflows and eliminate duplication of effort.
• Enhanced Scalability: Tailored integrations ensure compatibility with existing systems.

Service Geeni connects with SYSPRO through NexSys’s integration tool DataSwitch, giving businesses the flexibility to maintain their current systems while reaping the benefits of Service Geeni’s advanced tools. This integration removes the common challenge of having to manually repeat processes across multiple systems, such as duplicating job data, updating inventory records, or generating invoices. Instead, information entered into one system is automatically shared across all connected platforms, ensuring consistency and saving valuable time. By enabling seamless workflows and reducing administrative burden, Service Geeni allows teams to focus on higher-value tasks while enjoying a truly connected working environment.

Why Choose Service Geeni and NexSys?

The partnership between Service Geeni and NexSys combines two industry-leading solutions into one powerful offering. With NexSys enabling integration with SYSPRO ERP, and Service Geeni delivering cutting-edge service management tools, businesses can unlock new levels of efficiency, cost savings, and customer satisfaction.

Book Your Free Personalised Demo Today

Ready to transform your service operations? Book a free personalised demo to see Service Geeni in action.

Here’s what you’ll get:

1. Tailored Advice: Discuss your unique challenges with an experienced software consultant.
2. Live Demonstration: Explore the features most relevant to your business.
3. Free ROI Report: Discover the potential savings and benefits for your organisation.

Don’t miss the chance to revolutionise your service management with Service Geeni

Book your demo today here and start your journey towards smarter, more efficient operations!